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Terra Designs

award winning designs since 1988!

 

Our Policies

Privacy Policy

We recognize that privacy is important. This Policy applies to all of the products, services, and websites offered by Terra Designs. If you have any questions about this Policy, please feel free to Contact Us via our website, phone, or in-person.

Terra Designs may collect the following types of information about users:

  • User-Submitted Information – Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic communications, to email a friend, and from participation in polls and surveys.
  • Cookies – When you visit terradesigns.com, we may set cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people browse our website. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services may not function properly if your cookies are disabled.
  • Website Analytics – Information gathered through aggregated tracking information derived mainly by analyzing page views throughout our sites. This information allows us to better tailor our content to readers' needs and to help us better understand the demographics of our audience. Under no circumstances does Terra Designs divulge any information about an individual user to a third party.
  • User communications – When you send email or other communication to Terra Designs, we may retain those communications in order to process your inquiries, respond to your requests and improve your services.

Choices for personal information
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes.

You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.

Information sharing
Terra Designs does not share any personal information (name, email address, etc.) with third-party companies. We may share with third parties certain pieces of non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular hyperlink. Such information does not identify you individually.

Please contact us with any additional questions about the management or use of personal data.

Accessing and updating personal information
We make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests.

Changes to this policy
Please note that this Privacy Policy may change from time to time. We will post any Policy changes on this page. If you have any questions about this Policy, please feel free to Contact Us via our website, phone, or in-person.

 

Shipping Method

Fedex is our preferred shipping method.

 

Return Policy

  • All returns must be accompanied by a valid sales receipt, be made within 45 days from date of purchase, and be in original package in new and resalable condition.
  • Used merchandise may not be returned unless proven to be defective.
  • All warranty/service claims will be processed according to the manufacturer's warranty policies.
  • Allow ten (10) business days for purchases made by check before cash returns are allowed.
  • Returns purchased by credit card must be applied to the same card.
  • Special order items cancelled or returned may be subject to a (20%) restocking fee, depending on the item.
  • Gift cards cannot be exchanged or returned for cash or credit.
  • Live plants, flowers, shrubs and perennials are non returnable.